The subject of this agreement, the seller or the provider's internet site electronically from booking made through the call centre or in any process specified the following attributes of the product/service sales and delivery in relation to the law on the protection of consumers in accordance with the provisions of the regulation on distance contracts and determine the rights and liabilities of the parties to it.

 BUYER, SELLER OR PROVIDER's name, title, open address, telephone and other access information, the basic characteristics of the product subject to sale, the sales price including taxes, payment method, etc. all preliminary information about the product /service subject to sale and the exercise of the right of withdrawal and how to exercise this right, the official authorities to whom they can submit complaints and objections, etc. clear, understandable and have been informed by the vendor or internet provider as appropriate to the environment, whether this preliminary information electronically and/or via electronic mail or telephone had confirmed the booking agrees to provide under this contract and approved the contract and afterwards.

SELLER OR PROVIDER INFORMATION Title: CONCORDE HOTELS (Referred to as CONCORDE HOTELS in the contract.) His address and official contact information are clearly indicated in the letterhead.


2.1 The BUYER declares that he has read and received all the preliminary information about the product subject to the contract, the qualifications of the service, the sale price and the method of payment, as well as the price and has given the necessary confirmation electronically and in the call center system. The entire booking fee is paid at the time of registration. If the full price is not paid, no reservation will be made. However, if a reservation is made despite the fact that there is a missing balance for any reason, the Consumer is responsible for the entire booking fee from the date of registration. In case of incomplete payment of the booking fee, CONCORDE HOTELS cancels the booking and claims all damages caused by the cancellation from the Consumer. The consumer made the purchase knowing this situation.

 2.2 The SELLER OR THE PROVIDER is responsible for the fact that the service subject to the contract is defective.

2.3 In the event that the service subject to the Contract is used by a person other than the BUYER, the SELLER OR the PROVIDER is not responsible for the failure of that person to accept the performance.

2.4 In order to perform the service subject to the contract, a signed copy of this agreement must be delivered to the SELLER OR PROVIDER and the price must be paid by the preferred method of payment. The BUYER who signs and does not return the contract despite the fact that the SELLER and/or the PROVIDER have sent the contract in accordance with the relevant regulations and this agreement cannot defend that the contract is not binding on him on the grounds of whether he has signed the contract or not, he has all the responsibility and is obliged to pay the contract price in full. It is sufficient that the contract was sent by the SELLER/ PROVIDER to the e-mail address reported by the BUYER, and the BUYER cannot claim that the contract was not sent to him or that he did not read the contract.

2.5 After the performance of the Service, if the BUYER or the SELLER OR the PROVIDER do not pay the service fee to the bank or financial institution related to the unfair or unlawful use of the credit card by unauthorized persons, the BUYER is responsible for the damages incurred.



DECORDE HOTELS is an intermediary between the service provider and the BUYER. Due to the nature of the service sold by the tour operator of the SERVICE PROVIDER, the BUYER has no right to withdraw from distance sales made under this agreement in accordance with the Regulation. The entire price is charged to the BUYER. The BUYER has purchased the service by accepting it. Early booking, special period (New Year, semester, holiday, etc.) and the accommodation purchased during the promotional periods cannot be canceled either. However, if the BUYER has purchased an Early Booking Cancellation Assurance Package that is suitable for domestic and Cyprus accommodation within the scope of the Early booking period and Summer deals, 10. Transactions can be made within the conditions specified in the article. The BUYER has purchased the service by knowing and accepting this. For reservations received at prices indicated by the phrase ”Cannot be canceled", the Early Booking Cancellation Guarantee Package cannot be offered to the guest. Reservation cancellations, changes and refunds cannot be made for reservations with this statement. In addition to accommodation, there is also transportation(plane, bus, transfer, etc.b) There is no refund of transportation costs if purchased.


6 Of the Regulation. In accordance with the article, the BUYER makes reservations through the relevant website and Call Center for the date, price, product, concept, etc. related to the service he has chosen at the purchase stage. he is obliged to check and digitally approve the information form containing all the information after the sale process. The SELLER is not responsible for the failure to carry out the relevant checks and the failure to provide digital approval. Electronic records of approvals are kept.



The SELLER OR the PROVIDER may cancel the contract in cases caused by force majeure or service providers, hotels to be accommodated or third parties that are an obstacle to the start or continuation of the service despite having taken all necessary care. This should be reported to the BUYER as soon as possible. In this case, the BUYER has no right to compensation. In these cases, the SELLER OR PROVIDER is obliged to refund to the BUYER the price that it can receive from the person or organization through which it purchased or mediated the service. He cannot be held responsible for the refund of the price he did not receive.

5-1- The BUYER is obliged to inform in writing about all kinds of reservation cancellation, modification and contact addition and removal requests.

5-2- The travel agency may cancel the trip 3 days before the departure date due to lack of accurate registration of the required number of passengers or force majeure, in which case the consumer has no right to compensation.

5-3- Cancellation up to 30 days before the start of the trip by the consumer - in case of requesting changes, the entire fee will be refunded in accordance with the package tour regulation.

5-4 Consumer, the reservation itself, or first-degree relatives, 10-day habitual illnesses and deaths waste interfere full-fledged formal document, with a report to be taken from a state hospital outside the states with a reason to cancel 30-16 days before the beginning of the trip-trip cost of the requested changes %'10, 15-7 days ago cancel-requested changes to the cost of the trip 35%, undertakes and agrees to pay for the entire Concorde hotels if it is less than 7 days. There is no right to cancel, refund or change the bookings that have been purchased 7 nights or less before the start of the service.

5-5 If the consumer wants to cancel the Early Booking Discount Product that he purchased during the discount sale period and which has not been provided with a cancellation guarantee package for any reason, he agrees and undertakes to pay the full cost of the trip to CONCORDE HOTELS.

5-6 If the Consumer wants to make a date change for any reason in the discounted early booking product that he has purchased during the discount sale period, he agrees that a discount booking change will be made at the list prices valid on the date of the request.

5-7 If the consumer does not inform in writing that he will participate in the trip that he missed the start of, the travel agency has the right to cancel all reservations made on behalf of the consumer after 24 hours. No refunds will be given to the consumer for such cancellations.

5-8 Force Majeure reasons: Adverse weather conditions, road obstacles, strikes, terrorism, war, the possibility of war, unpredictable technical considerations are considered force majeure by the parties if they are an obstacle to the start or continuation of the trip. It is also a force majeure that the State authorities certify the ailments and/or deaths of the passenger or his first-degree relatives that prevent the usual 10-day occupation.

5-9 Travel agencies may partially or completely cancel tours that they have announced or registered, if they deem it necessary, up to 3 days before the start of the trip. Within the same period of time, it can change the names of hotels within the scope of the trip, the means of transportation and their places of departure, the order of visits of places specified in the program and indicated as places to visit. If the consumer does not accept these changes and cancellations, he/she has the right to cancel his/her reservation and get a full refund of the fee he/she has paid. In this case, the consumer's right to compensation does not arise.



6.1 The SELLER OR THE PROVIDER is obliged to notify the BUYER of possible cancellation notices in writing as soon as possible.

6.2 The provisions of this agreement concluded between the SELLER OR the PROVIDER and the BUYER at the time of registration have been read by the BUYER and have been approved by requesting and agreeing to be registered under the same conditions on behalf of him and other persons receiving the same service together with the same conditions dec The BUYER/BUYERS are jointly and severally responsible for the payment of the contract price. The BUYER has approved the agreement knowing that he is also a party to this agreement on behalf of the participants specified in the Voucher, that he represents and binds them, that he is obliged and responsible for informing the participant about the preliminary information content made within the scope of the relevant legal legislation. The BUYER who does not fulfill his obligation to provide information is responsible for all damages resulting from this. Accordingly, the information provided to the BUYER is considered to have been provided to the participant.